Order Returns
Understanding our Return & Cancellation Policy
Return & Cancellation Policy
At Digi Rythu Bazaar, we follow transparent policies compliant with Indian consumer protection laws. This policy applies to all orders of fresh vegetables and fruits placed via our web or mobile applications.
Policy Scope & Compliance
This policy applies to all orders of fresh vegetables and fruits placed via Digi Rythu Bazaar's web or mobile applications, and complies with:
Legal Compliance Standards
- Consumer Protection Act, 2019
- Consumer Protection (E-Commerce) Rules, 2020
- Legal Metrology Rules
Our policies ensure customer protection while accounting for the unique nature of fresh, perishable produce.
Cancellation Policy
Before Dispatch
Customers can cancel orders before dispatch through the "Cancel Order" option or by contacting customer support.
After Dispatch
Orders for perishable goods cannot be cancelled once dispatched due to their nature and cannot be restocked.
By Digi Rythu Bazaar
We may cancel orders due to non-availability, quality issues, logistics constraints, or payment/security concerns. If the order was prepaid, the amount paid is returned.
Important: If Digi Rythu Bazaar cancels a prepaid order before it is delivered, the amount you paid is returned to your original payment method.
Return & Replacement Policy
Return the product within 1 days. We will deliver the replacement within 2 days.
Non-Returnable Items
Perishable goods such as vegetables and fruits are not returnable once delivered, unless there are valid quality issues.
Eligible Cases for Returns
We accept returns and replacements for:
- Damaged or spoiled items - visibly compromised products
- Wrong product or quantity delivered - items not matching your order
- Items unfit for consumption - products that cannot be safely used
Reporting Window
Issues must be reported within 4–24 hours of delivery with clear photo or video evidence. This allows us to verify the claim and process resolutions promptly.
Evidence Required: Clear photographs or video recordings showing the damaged or incorrect items are essential for claim verification and approval.
Prepaid Order Cancellations
If Digi Rythu Bazaar cancels a prepaid order before it is delivered, the amount you paid is returned to your original payment method.
When This Applies
Only where Digi Rythu Bazaar cancels a prepaid order — for example stock non-availability, a quality reject at the Rythu Bazaar, logistics constraints, or a payment/security concern. It does not apply to orders that have been delivered.
How It Is Returned
The amount is returned to the original payment method used at checkout. Cash on Delivery orders are not charged until delivery, so nothing is returned for a cancelled COD order.
Timeline
Processed within 3–7 business days of the cancellation. Your bank may take an additional 2-3 business days to reflect the credit in your account.
Please note: Delivered orders are resolved through replacement only, as described in the Return & Replacement Policy above. A delay in delivery does not attract any monetary compensation.
Customer Responsibilities
To ensure smooth processing of returns and replacements, please follow these important responsibilities:
- Inspect promptly: Check your delivery immediately upon receipt to identify any issues
- Report quickly: Contact us within the allowed 4–24 hour window for issue reporting
- Provide evidence: Include clear photos or videos showing the problem (damage, wrong item, etc.)
- Keep documentation: Retain order confirmation and communication records for reference
- Cooperate: Respond promptly to any verification requests from our support team
Tip: Take photos of items immediately upon delivery while they're still in packaging. This creates strong evidence if issues arise.
Governing Law & Jurisdiction
This Return & Cancellation Policy is subject to the laws of India. The exclusive jurisdiction for any disputes arising from this policy rests with the courts located in Andhra Pradesh.
Consumer Protection: You retain all rights under the Consumer Protection Act, 2019, and we are committed to resolving disputes fairly and transparently.
Quick Reference Guide
Reporting Window
4–24 hours after delivery with photographic evidence
Replacement Timeline
Dispatched within 2 business days from approval
Non-Returnable
Non-damaged items cannot be returned due to perishable nature
Cancellation
Free cancellation before dispatch only
Eligible Issues
Damage, spoilage, wrong item, or quantity mismatch
Prepaid Cancellations
Amount returned if we cancel before delivery
Questions About Returns?
Our customer service team is here to help you understand our policies and process your return or replacement requests efficiently
Contact Customer Support